Archives: FAQs
Other Submission Methods
Once you have downloaded the form, you will need to print it, complete it and return it to us by either emailing it to viewings@helenmunroproperty.com or dropping it into our...
If you’re on a mobile device
You can use the free Adobe Fill & Sign mobile app to add your signature to the form.
If you’re on a computer
If you do not already have the free Adobe Acrobat Reader application installed on your computer, you will first need to download it here before opening our documents. Download the...
How can I help my Tenants?
Answer: Many owners have expressed concern for their tenants and have asked if there was anything they could do to help. We understand that many property owners are going through the same...
What happens when a Tenant vacates the Property?
Answer: The vacate procedure remains the same, however, we are for this current time, not allowing tenants to attend their Vacate Inspection.
How are Smoke Alarm checks being managed?
Answer: As you are aware, the law requires a property owner to have smoke alarms serviced within 30 days of the start of a new lease. To date, our Contractors...
What is happening with Lease Renewals?
Answer: Now more than ever, it is vital to maintain stable, secure and safe tenancies, which is achieved by renewing fixed-term leases. Tenants are encouraged to sign their lease renewals...
Will Maintenance still be done at the Property?
Answer: Our Contractors have their own protocols in place to minimise risk when visiting tenanted properties, so we expect routine maintenance to be attended to as per normal times. The exceptions...
Are you doing Routine Property Inspections currently due to COVID-19?
Answer: After many tenants expressing their concern, we decided that entering a tenanted property to do a thorough inspection exposed both our staff and the tenant to an unacceptable level...
How do you manage the New Tenant Sign Up?
Answer: We place a high importance on personal service in welcoming a new tenant to our Agency. Due to COVID-19, the industry has changed the way we do business and we...
Hasn’t the Government banned Open Homes?
Answer: Yes, that is correct. Our Policy for rental properties is to always not hold ‘Open Homes’. All our inspections are by appointment only and these will continue as per...
How are you managing the process of finding new Tenants?
Answer: There are currently a lot of tenants who are concerned about visual inspections due to the social distancing rules, so we have managed to limit face-to-face contact and yet successfully...