Why Helen Munro Property?
Helen Munro and Tracy Crome want you to enjoy your property experience. Let us tell you what is important to us……
A MOTHER-DAUGHTER POWERHOUSE Helen Munro, Director of Helen Munro Property has been a successful Real Estate specialist for over 30 years and remains as passionate and excited about the industry as she was on her first day in the business. Helen is joined by her daughter, Tracy Crome, Director & Principal of Helen Munro Property and together they are on a mission to provide the absolutely best service for all of their clients.
CLIENTS COME FIRST Tracy’s ongoing mantra in this business is……’You have to walk in the client’s shoes’. ‘If you are assisting a client with decisions and offering advice, we need to be mindful of what will be best for them, their property and their needs. An Agent cannot give exceptional service unless they put the client first!’
HOW WE DO IT First and foremost, we make it our mission to understand YOU – whether you are selling, buying or renting, we get to know you and what you are trying to achieve with your property goals. And then it’s all about communication. There is a saying…..’If they like you they will listen to you, and if they trust you they will do business with you’. We are paranoid about honest and open communication and will do everything we can to prove ourselves to you, our clients, so that you trust we will work in your best interest and protect you every step of the way.
UNPARALLELLED INDUSTRY EXPERIENCE Helen’s 30+ years in the industry and Tracy’s 20+ years have seen these two highly experienced women handle the many challenges and changes in the local real estate market. They’ve worked successfully through very buoyant market conditions and very difficult economic times. They remain determined to hold the ‘top of mind’ position in local’s minds for incredible service, knowledge and passion……there is no other job they would rather do!!
A STRONG COHESIVE TEAM Helen and Tracy have built a team of exceptional, experienced and passionate people who share the same values and attitudes when it comes to putting the client first, at all times.
OUR AMBITION Our ambition is to build a trusting partnership with you to ensure maximum exposure to every possible buyer and/or tenant in the marketplace for your property and to successfully negotiate to achieve a successful outcome in the quickest possible time frame.
‘It’s all about trust, and we are prepared to earn it!’
Meet our Team
Helen Munro
Director
Passionate and devoted to perfection…that sums me up!
I have had the fortunate opportunity to live in Townsville for most of my life and in that time I have spent half my life in Real Estate. I have been blessed meeting so many people who have gone from being clients to becoming wonderful close friends. I am proud to be in business with my daughter, Tracy who is as equally passionate about this industry and the service in which we expect our clients to experience.Tracy Crome
Director/Principal
0438 251 222
I am so fortunate to work with my Mother and best friend in life, Helen Munro. With lots of coffee consumed, we have built a very successful real estate business based on strong ethics, honesty, passion and excellence for service. I absolutely believe our exceptional service is evident in the manner in which we run our business and are proud that our team have the same high standards and respect for the industry that we have. "Service, Communication, Excellence & Attention to Detail" are mandatory to succeed.Margaret Hill
Independent Sales Executive
margaret.hill@hmproperty.com.au
0439 716 340
16 years….over 450 sales and 3510 cups of coffee (and counting!). I love property and have been privileged to work in my dream job. Dealing with my client’s greatest asset and helping them make informed decisions is always a privilege. Witnessing the joy, excitement and sometimes relief of clients when we put up that SOLD sticker is such a pleasure. With my strong customer service background, I always aim to exceed my client’s expectations and make every transaction a positive and productive one. Call me anytime to discuss readying your home for sale, marketing strategies, purchasing property or just to chat about the market.Treacy Nielsen
Sales Executive
treacy.nielsen@hmproperty.com.au
0419 252 722
I have lived in Townsville my whole life with the occasional extended holiday overseas. My former profession has been in hairdressing and retail. Moving into Real Estate with Helen and Tracy has been a natural fit and I love it. I also love the beach and there is no better way to start the day than with an early morning ocean swim along the Strand with friends followed by coffee to start the day. I love working with home owners to achieve their selling goals and I love working with buyers to assist in buying their perfect home.Michele Adams
Sales Executive
michele.adams@hmproperty.com.au
0419 719 519
“A home is a kingdom of it’s own in the midst of the world, a stronghold amid life’s storms and stresses, a refuge, even a sanctuary.” (Dietrich Bonhoeffer). Commitment, enthusiasm and a genuine desire to assist people achieve their goals I am excited to join the Real Estate industry after 25 years thinking “ I am going to sell real estate one day”. A local girl, with a strong back ground in sales, customer service and the ability to interpret client’s needs, I look forward to turning your ideas into reality.The Martins
Independent Sales Executives
lorraine.marshall@hmproperty.com.au or brian.martin@hmproperty.com.au
Lorraine on 0419 755 109 or Brian on 0437 959 984
We love living and working in Townsville! You’ll find us to be personable, professional and hard working. Those who know us say we are bits of creative ratbags who get things done. We are so happy to be working with the team at Helen Munro Property. We have a shared belief that the customer comes first and we have a joint drive to work closely with clients in an open, trusting environment to achieve the best outcomes. We believe this is a winning formula! Lorraine's marketing background enables her to come up with the right media mix and message to market your property to the maximum number of potential buyers. Give Lorraine a call on 0419 755 109 or Brian on 0437 959 984.Donna Glass
Sales Executive
0417 901 080
"With over 20 years experience in sales nothing brings me more joy than assisting people with their dream purchase. The thrill of the journey from listing the property to the completion of the sale is an adrenaline rush like no other. The joy of seeing the look on the face of someone with the purchase and or sale of their home is the reason why I love this industry. I believe that your home is your sanctuary, and should be treated as such. Whether you’re selling your property, buying your first home or seeking that dream retirement residence, the experience should be nothing less than amazing with constant and consistent communication from day 1 onwards. Being given the opportunity to sell one of your most prized possessions and introducing that to a new owner I see as an honour and should be treated at all times with the greatest amount of respect. Whether you are buying, selling or investing in Townsville or further afield, I would love the opportunity to travel with you on your journey and ensure that we achieve your goals as quickly as possible. Donna Glass at Helen Munro Property may not be able to change the world for everybody, but the right property can change somebody’s world and to me that's an amazing start."Trish Sabin
Sales Administrator
07 4759 3922
Trish has worked in the Real Estate industry both in Property Management and now within the Sales team. As Sales Administrator Trish provides support to the Sales Department ensuring that the sales process runs smoothly from beginning to end.Louise Muston
Trust Account Manager
07 4759 3986
Commencing my career with Helen Munro in 2003, I have gained an enormous amount of experience, hence being promoted to my role of Trust Account Manager…with an endless supply of caffeine!!! I am fiercely protective of each and every one of our Landlords and Tenants. I have had the great joy in experiencing a wedding, 2 beautiful little boys, a trip to China's Great Wall as well as the beautiful beaches of Bali and after all the years working with Helen and Tracy, I am still just as excited to get up and come to work as I was on that very first day back in 2003!Julianne Delforce
Property Management Supervisor
julianne.delforce@hmproperty.com.au
0448 028 951
Julianne's work colleagues say "Conciliation" should be her middle name as her conciliation and negotiating skills are exceptional and her focus and aim is to achieve the best outcome for all parties whilst keeping in mind legislation at all times. As supervisor Julianne ensures all the cogs continue to turn and provides training and guidance to our fantastic team of people at Helen Munro Property. Working in such a fast pace environment every day and having 4 children doesn't leave much spare time, but when Julianne does have some time to relax, she enjoys the outdoors with her family and friends.Our Values
Helen and Tracy are strict on upholding our values and certainly recruit people to their team with the same values.
In developing ‘values’, a ‘successful business’ and of course a ‘successful team’ with equal values, Helen and Tracy thought about you, our client and our own personal experiences throughout our lives. The following are top of mind for us.
We Value:
Excellence – Everything right, the first time.
Experience – Be experts in our fields to benefit you from our experience.
Knowledge – We seek to learn and develop every day and to share our knowledge with you.
Trust – We’ll earn yours by excelling in our values.
Communication – It’s about quality communication in the way you want.
Your Property….Our Passion – We love what we do and it shows.
Wanting to Join our Team?
You need to be licensed.
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