Why Helen Munro Property?

Helen Munro and Tracy Crome want you to enjoy your property experience. Let us tell you what is important to us……

A MOTHER-DAUGHTER POWERHOUSE Helen Munro, Director of Helen Munro Property has been a successful Real Estate specialist for over 30 years and remains as passionate and excited about the industry as she was on her first day in the business. Helen is joined by her daughter, Tracy Crome, Director & Principal of Helen Munro Property and together they are on a mission to provide the absolutely best service for all of their clients.

CLIENTS COME FIRST Tracy’s ongoing mantra in this business is……’You have to walk in the client’s shoes’. ‘If you are assisting a client with decisions and offering advice, we need to be mindful of what will be best for them, their property and their needs. An Agent cannot give exceptional service unless they put the client first!’

HOW WE DO IT First and foremost, we make it our mission to understand YOU – whether you are selling, buying or renting, we get to know you and what you are trying to achieve with your property goals. And then it’s all about communication. There is a saying…..’If they like you they will listen to you, and if they trust you they will do business with you’. We are paranoid about honest and open communication and will do everything we can to prove ourselves to you, our clients, so that you trust we will work in your best interest and protect you every step of the way.

UNPARALLELLED INDUSTRY EXPERIENCE Helen’s 30+ years in the industry and Tracy’s 20+ years have seen these two highly experienced women handle the many challenges and changes in the local real estate market. They’ve worked successfully through very buoyant market conditions and very difficult economic times. They remain determined to hold the ‘top of mind’ position in local’s minds for incredible service, knowledge and passion……there is no other job they would rather do!!

A STRONG COHESIVE TEAM Helen and Tracy have built a team of exceptional, experienced and passionate people who share the same values and attitudes when it comes to putting the client first, at all times.

OUR AMBITION Our ambition is to build a trusting partnership with you to ensure maximum exposure to every possible buyer and/or tenant in the marketplace for your property and to successfully negotiate to achieve a successful outcome in the quickest possible time frame.

‘It’s all about trust, and we are prepared to earn it!’


About Helen Munro Property

Your Property……Our Passion

Helen and Tracy want you to enjoy the property experience with Helen Munro Property.

Helen Munro, Director of Helen Munro Property has been specialising in Real Estate for over 30 years and still going strong and is still as passionate and excited about the industry just like she was on her first day. Helen is joined by daughter Tracy Crome, Principal of Helen Munro Property. Together, Helen and Tracy are on a mission to provide the best service for all clients. Tracy believes that ‘you cannot give exceptional service unless you have the ability to walk in the client’s shoes’. This is something Tracy speaks about every day. When making decisions and offering advice, at all times, we need to be mindful of the client’s needs and what would be best for the client…..afterall, it’s about the client and not about us.

Firstly, it’s understanding you as a client whether you are buying, selling, renting or refinancing. We get to know you so we can best assist you in achieving your property goals. The second thing is communication. We are paranoid about the level of communication our team provide. There is a saying…..If they like you, they will listen to you AND if they trust you, they will do business with you. Well, we want you to trust us and we will prove ourselves to you so you trust us immensely and we understand trust is very difficult to gain and very easy to lose; so it’s of the utmost importance to us.

Both Helen, with over 30 years in the industry and Tracy with over 15 years in the industry have seen many changes and challenges but remain determined to be ‘top of mind’ for service, knowledge and passion. Helen and Tracy are Property Specialists and there’s no other job in the world they would want to do.

Helen and Tracy are joined by a fantastic group of people who share the same values and attitude towards the client coming first at all times.

From attracting buyers in our Sales Department and high quality tenants in our Property Management Department to finding you exciting new investment opportunities, our ambition is for you to benefit from a partnership with us, and above all….trusting us. —–>

Meet our Team

Helen Munro Founder
Tracy Crome Director/Principal
Margaret Hill Independent Sales Executive
Michele Adams Sales Executive
The Martins Independent Sales Executives
Donna Glass Sales Executive
Trish Sabin Sales Administrator
Louise Muston Trust Account Manager
Julianne Delforce Property Management Supervisor
Julie Stockham Business Development Manager
Kym Wilson Sales Executive

Helen Munro


Passionate and devoted to perfection…that sums me up! I have had the fortunate opportunity to live in Townsville for most of my life and in that time I have spent half my life in Real Estate. I have been blessed meeting so many people who have gone from being clients to becoming wonderful close friends. I am proud to be in business with my daughter, Tracy who is as equally passionate about this industry and the service in which we expect our clients to experience.

Tracy Crome



0438 251 222

I am so fortunate to work with my Mother and best friend in life, Helen Munro. With lots of coffee consumed, we have built a very successful real estate business based on strong ethics, honesty, passion and excellence for service. I absolutely believe our exceptional service is evident in the manner in which we run our business and are proud that our team have the same high standards and respect for the industry that we have. "Service, Communication, Excellence & Attention to Detail" are mandatory to succeed.

Margaret Hill

Independent Sales Executive


0439 716 340

Boasting 19 years of industry experience and a track record of over 750 successful sales, my mission is to streamline and enrich your property journey. My enthusiasm for real estate is equally matched by my dedication to client satisfaction. Leveraging my extensive knowledge and a solid foundation in customer service, I guide you towards making well-informed and confident property decisions. My commitment is to not just meet, but exceed your expectations, ensuring a positive and fruitful outcome. Whether you're gearing up to sell, eyeing a purchase, or simply in need of market insights, I'm your go-to for straightforward, effective real estate solutions. Together, we'll turn your property aspirations into reality. SPECIALTIES I've handled everything from cozy apartments to luxurious homes valued over $1,000,000 across Townsville. No matter the type of property, I've developed and executed successful marketing strategies tailored to each unique home. My comprehensive approach includes meticulously planned advertising, sales techniques, and scheduling for inspections and open houses. With Margaret Hill Properties, your property isn't just listed; it's sold. ADDED VALUE SERVICES Understanding the importance of first impressions, I offer expert pre-sale advice to ensure your property stands out from the moment it hits the market. For absentee owners, I manage the entire sales process with precision and care, keeping you informed and involved, no matter where you are in the world. Moreover, I collaborate with a dedicated team of professionals, from gardeners to home stagers, ensuring your property is presented at its absolute best. This team works tirelessly to prepare your property for sale, highlighting its best features and making it truly shine for potential buyers. With this holistic approach, we not only aim to sell your home but to secure the best possible outcome for you. AWARDS AND RECOGNITION As a testament to my dedication and success in the real estate industry, I have been honoured with multiple awards throughout my career, highlighting my commitment to excellence in serving my clients: Elite Performer:Recognised as a member of the A-List in 2016, ranking in the top 1% of QLD agents. Consistent Excellence: Premier Alan White Member continuously from 2005 to 2015. Top Sales Achievements: Achieved significant milestones with $40 million in sales to June 2007, $80 million to March 2011 and $120 million to 2014. Ranked Among the Best: Ranked #4 in the North Queensland Ray White Group in December 2013. Secured a position in the Top 10 for residential settled commission and sales multiple times between 2010 and 2012, including the #1 spot for settled commission from January to July 2011. Ray White Elite 2008: An accolade that underscores my exceptional performance and contribution to the real estate sector.

Michele Adams

Sales Executive


0419 719 519

“A home is a kingdom of it’s own in the midst of the world, a stronghold amid life’s storms and stresses, a refuge, even a sanctuary.” (Dietrich Bonhoeffer). Commitment, enthusiasm and a genuine desire to assist people achieve their goals I am excited to join the Real Estate industry after 25 years thinking “ I am going to sell real estate one day”. A local girl, with a strong back ground in sales, customer service and the ability to interpret client’s needs, I look forward to turning your ideas into reality.

The Martins

Independent Sales Executives


Lorraine on 0419 755 109
Brian on 0437 959 984

We love living and working in Townsville! Real estate is like matchmaking…. We match a perfect house to the right buyer. It's wonderful to be part of people's life journey when they buy a home or investment property, and simply great when you see that look of delight on someone's face when they've found that property that is right for them! You'll find the Martins to be friendly, personable, professional, and hard working. Real Estate is a vocation for us - not just a job. We are proud to be part of the Helen Munro Property team. They share our belief that the customer comes first and we have a joint drive to work closely with clients in an open, trusting environment to achieve the best outcomes. This is a winning formula! When it comes down to it, we strive to get the best possible outcome for our sellers by matching their property to the right buyer.

Donna Glass

Sales Executive


0417 901 080

With over 20 years experience in sales nothing brings me more joy than assisting people with their dream purchase. This opportunity is the biggest compliment my clients can give me by allowing me to join them on this journey. The joy of seeing the look on the face of someone with the purchase and or sale of their home is the reason why I love this industry.
I believe that your home is your sanctuary, and should be treated as such. Whether you’re selling your property, buying your first home or seeking that dream retirement residence, the experience should be nothing less than amazing with constant and consistent communication from day 1 onwards. Being given the opportunity to sell one of your most prized possessions and introducing that to a new owner, I see as an honour and should be treated at all times with the greatest amount of respect.
Whether you are buying, selling or investing, I would love the opportunity to travel with you on your journey and ensure that we achieve your goals as quickly as possible.
Donna Glass at Helen Munro Property may not be able to change the world for everybody, but the right property can change somebody’s world and to me that's an amazing start.

Trish Sabin

Sales Administrator


07 4759 3922

Trish has worked in the Real Estate industry both in Property Management and now within the Sales team. As Sales Administrator Trish provides support to the Sales Department ensuring that the sales process runs smoothly from beginning to end.

Louise Muston

Trust Account Manager


07 4759 3986

Commencing my career with Helen Munro in 2003, I have gained an enormous amount of experience, hence being promoted to my role of Trust Account Manager…with an endless supply of caffeine!!! I am fiercely protective of each and every one of our Landlords and Tenants. I have had the great joy in experiencing a wedding, 2 beautiful little boys, a trip to China's Great Wall as well as the beautiful beaches of Bali and after all the years working with Helen and Tracy, I am still just as excited to get up and come to work as I was on that very first day back in 2003!

Julianne Delforce

Property Management Supervisor


0448 028 951

Julianne's work colleagues say "Conciliation" should be her middle name as her conciliation and negotiating skills are exceptional and her focus and aim is to achieve the best outcome for all parties whilst keeping in mind legislation at all times. As supervisor Julianne ensures all the cogs continue to turn and provides training and guidance to our fantastic team of people at Helen Munro Property. Working in such a fast pace environment every day and having 4 children doesn't leave much spare time, but when Julianne does have some time to relax, she enjoys the outdoors with her family and friends.

Julie Stockham

Business Development Manager


0417 645 395

Passionate about service and communication, and being with the HMP team makes my job so enjoyable, and knowing I am supported by an incredibly dedicated and experienced team ensures my clients are 100% happy and satisfied.....What we say we will do, WE DO! Having a lifetime of sales experience in different industries has certainly strengthened my career in Real Estate and being given the opportunity to take charge of someone's biggest investment they will ever make in their life is such a compliment to me and one that I will never take advantage of.......it's like what Tracy & Helen say....'Your Property, Our Passion' and this is something that I truly resonate with. I am Honest, Compassionate, Trustworthy, Knowledgeable and Empathetic, and I am looking forward to assisting you with your real estate goals.

Kym Wilson

Sales Executive


0438 714 678

Kym has over 20 year's experience in buying and selling Real Estate in Townsville. This led to Kym's driving passion in pursuing a career in Real Estate with her first owing and operating a successful home staging business for 6 years where she became an industry leader in dealing with Sellers and Agents and understanding exactly what is needed in-home presentation and marketing to achieve the best possible sale price.
Kym's wealth of sales experience has elevated her to a market leader in customer satisfaction, service, and communication.
Kym brings passion, hard work, and responsiveness to her role as a sales agent and is committed to giving both owners and buyers the highest level of professionalism and service in all of her dealings with them.
If you want an Industry professional to represent you and your property, Kym is the only choice.
Put your property in safe hands with Kym Wilson.

Our Values

Helen and Tracy are strict on upholding our values and certainly recruit people to their team with the same values.

In developing ‘values’, a ‘successful business’ and of course a ‘successful team’ with equal values, Helen and Tracy thought about you, our client and our own personal experiences throughout our lives. The following are top of mind for us.

We Value:

Excellence – Everything right, the first time.

Experience – Be experts in our fields to benefit you from our experience.

Knowledge – We seek to learn and develop every day and to share our knowledge with you.

Trust – We’ll earn yours by excelling in our values.

Communication – It’s about quality communication in the way you want.

Your Property….Our Passion – We love what we do and it shows.

Wanting to Join our Team?

You need to be licensed.

Complete Property Training are a leading provider of Real Estate Licencing course in Qld

With Fast-tracked monthly Courses held in 8 locations from Gold Coast to Cairns.

  • 3 Day Certificate course
  • 6 Day Full Agents Licence course

Contact details ph 07 54388922 or visit www.completepropertytraining.com.au

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Your wonderful staff have done a great job for us in what we know is a very “tight” market at present. So we are well pleased. May I commend to you all your people. Thanks again and best regards.

- Doug and Val Foster-Lynam

My husband & I have been renting for 10 years and your company has been the fastest acting real estate we have ever had. All our enquiries are always handled promptly and professionally and when it comes to repairs, there have never been delays, they are acted upon quickly. We have found the team to be patient and understanding. We haven’t had great dealings with real estates in the past with simple repairs or queries never being actioned or even acknowledged so thank you for giving us faith again in the industry!

- Lis & Marty

Please pass on my warmest thanks and best wishes to the rental team. I’ve been renting through your agency for the past eight years and have always been the fortunate recipient of a mutual respect which is not often afforded to tenants. I can honestly say it’s been a pleasure renting through your company. I wouldn’t hesitate to recommend prospective tenants your way. Please, please continue in this vain and don’t change!

- Sandra Turk

I would like to express our gratitude and thanks for your help and patience throughout the last three months whilst major works were being conducted on our house. Your professionalism was outstanding and there was nothing too hard to handle when we required help. We owe your staff our sanity and look forward to working with you for many more years.

- Shane & Bridget

Thinking of buying, selling or renting in Townsville?

Contact us