About Helen Munro Property

Your Property……Our Passion

Helen and Tracy want you to enjoy the property experience with Helen Munro Property.

Helen Munro, Director of Helen Munro Property has been specialising in Real Estate for over 30 years and still going strong and is still as passionate and excited about the industry just like she was on her first day. Helen is joined by daughter Tracy Crome, Principal of Helen Munro Property. Together, Helen and Tracy are on a mission to provide the best service for all clients. Tracy believes that ‘you cannot give exceptional service unless you have the ability to walk in the client’s shoes’. This is something Tracy speaks about every day. When making decisions and offering advice, at all times, we need to be mindful of the client’s needs and what would be best for the client…..afterall, it’s about the client and not about us.

Firstly, it’s understanding you as a client whether you are buying, selling, renting or refinancing. We get to know you so we can best assist you in achieving your property goals. The second thing is communication. We are paranoid about the level of communication our team provide. There is a saying…..If they like you, they will listen to you AND if they trust you, they will do business with you. Well, we want you to trust us and we will prove ourselves to you so you trust us immensely and we understand trust is very difficult to gain and very easy to lose; so it’s of the utmost importance to us.

Both Helen, with over 30 years in the industry and Tracy with over 15 years in the industry have seen many changes and challenges but remain determined to be ‘top of mind’ for service, knowledge and passion. Helen and Tracy are Property Specialists and there’s no other job in the world they would want to do.

Helen and Tracy are joined by a fantastic group of people who share the same values and attitude towards the client coming first at all times.

From attracting buyers in our Sales Department and high quality tenants in our Property Management Department to finding you exciting new investment opportunities, our ambition is for you to benefit from a partnership with us, and above all….trusting us.

Meet our Team

Helen Munro Director
Tracy Crome Director/Principal
Margaret Hill Independent Sales Executive
Treacy Nielsen Sales Executive
Michele Adams Sales Executive
The Martins Independent Sales Executives
Donna Glass Sales Executive
Trish Sabin Sales Administrator
Louise Muston Trust Account Manager
Julianne Delforce Property Management Supervisor
Vicky-Lee Jones Property Management Maintenance
Trina Radnedge Property Management Leasing
Shay Gottani Property Management Vacates
Linda White Property Management ECRs
Karalyn Fennell Property Management Routines

Helen Munro


Passionate and devoted to perfection…that sums me up! I have had the fortunate opportunity to live in Townsville for most of my life and in that time I have spent half my life in Real Estate. I have been blessed meeting so many people who have gone from being clients to becoming wonderful close friends. I am proud to be in business with my daughter, Tracy who is as equally passionate about this industry and the service in which we expect our clients to experience.

Tracy Crome



0438 251 222

I am so fortunate to work with my Mother and best friend in life, Helen Munro. With lots of coffee consumed, we have built a very successful real estate business based on strong ethics, honesty, passion and excellence for service. I absolutely believe our exceptional service is evident in the manner in which we run our business and are proud that our team have the same high standards and respect for the industry that we have. "Service, Communication, Excellence & Attention to Detail" are mandatory to succeed.

Margaret Hill

Independent Sales Executive


0439 716 340

16 years….over 450 sales and 3510 cups of coffee (and counting!). I love property and have been privileged to work in my dream job. Dealing with my client’s greatest asset and helping them make informed decisions is always a privilege. Witnessing the joy, excitement and sometimes relief of clients when we put up that SOLD sticker is such a pleasure. With my strong customer service background, I always aim to exceed my client’s expectations and make every transaction a positive and productive one. Call me anytime to discuss readying your home for sale, marketing strategies, purchasing property or just to chat about the market.

Treacy Nielsen

Sales Executive


0419 252 722

I have lived in Townsville my whole life with the occasional extended holiday overseas. My former profession has been in hairdressing and retail. Moving into Real Estate with Helen and Tracy has been a natural fit and I love it. I also love the beach and there is no better way to start the day than with an early morning ocean swim along the Strand with friends followed by coffee to start the day. I love working with home owners to achieve their selling goals and I love working with buyers to assist in buying their perfect home.

Michele Adams

Sales Executive


0419 719 519

“A home is a kingdom of it’s own in the midst of the world, a stronghold amid life’s storms and stresses, a refuge, even a sanctuary.” (Dietrich Bonhoeffer). Commitment, enthusiasm and a genuine desire to assist people achieve their goals I am excited to join the Real Estate industry after 25 years thinking “ I am going to sell real estate one day”. A local girl, with a strong back ground in sales, customer service and the ability to interpret client’s needs, I look forward to turning your ideas into reality.

The Martins

Independent Sales Executives

lorraine.marshall@hmproperty.com.au or brian.martin@hmproperty.com.au

Lorraine on 0419 755 109 or Brian on 0437 959 984

We love living and working in Townsville! You’ll find us to be personable, professional and hard working. Those who know us say we are bits of creative ratbags who get things done. We are so happy to be working with the team at Helen Munro Property. We have a shared belief that the customer comes first and we have a joint drive to work closely with clients in an open, trusting environment to achieve the best outcomes. We believe this is a winning formula! Lorraine's marketing background enables her to come up with the right media mix and message to market your property to the maximum number of potential buyers. Give Lorraine a call on 0419 755 109 or Brian on 0437 959 984.

Donna Glass

Sales Executive


0417 901 080

"With over 20 years experience in sales nothing brings me more joy than assisting people with their dream purchase. The thrill of the journey from listing the property to the completion of the sale is an adrenaline rush like no other. The joy of seeing the look on the face of someone with the purchase and or sale of their home is the reason why I love this industry. I believe that your home is your sanctuary, and should be treated as such. Whether you’re selling your property, buying your first home or seeking that dream retirement residence, the experience should be nothing less than amazing with constant and consistent communication from day 1 onwards. Being given the opportunity to sell one of your most prized possessions and introducing that to a new owner I see as an honour and should be treated at all times with the greatest amount of respect. Whether you are buying, selling or investing in Townsville or further afield, I would love the opportunity to travel with you on your journey and ensure that we achieve your goals as quickly as possible. Donna Glass at Helen Munro Property may not be able to change the world for everybody, but the right property can change somebody’s world and to me that's an amazing start."

Trish Sabin

Sales Administrator


07 4759 3922

Trish has worked in the Real Estate industry both in Property Management and now within the Sales team. As Sales Administrator Trish provides support to the Sales Department ensuring that the sales process runs smoothly from beginning to end.

Louise Muston

Trust Account Manager


07 4759 3986

Commencing my career with Helen Munro in 2003, I have gained an enormous amount of experience, hence being promoted to my role of Trust Account Manager…with an endless supply of caffeine!!! I am fiercely protective of each and every one of our Landlords and Tenants. I have had the great joy in experiencing a wedding, 2 beautiful little boys, a trip to China's Great Wall as well as the beautiful beaches of Bali and after all the years working with Helen and Tracy, I am still just as excited to get up and come to work as I was on that very first day back in 2003!

Julianne Delforce

Property Management Supervisor


0448 028 951

Julianne's work colleagues say "Conciliation" should be her middle name as her conciliation and negotiating skills are exceptional and her focus and aim is to achieve the best outcome for all parties whilst keeping in mind legislation at all times. As supervisor Julianne ensures all the cogs continue to turn and provides training and guidance to our fantastic team of people at Helen Munro Property. Working in such a fast pace environment every day and having 4 children doesn't leave much spare time, but when Julianne does have some time to relax, she enjoys the outdoors with her family and friends.

Vicky-Lee Jones

Property Management Maintenance


0429 593 992

Vicky-Lee manages the maintenance of all our rental properties; keeping them in tip top condition. She has a wonderful relationship with all our contractors and prides herself on making sure our landlords and tenants receive exceptional service.

Trina Radnedge

Property Management Leasing


07 4759 3978

Trina manages all new leases and lease renewals for our property management department. Trina prides herself on communication with all of our landlords and tenants and ensures strict processes are followed which is in the best interests of all parties involved.

Shay Gottani

Property Management Vacates


07 4759 3945

Shay manages the vacates process for tenants ending their leases. Shay has exceptional attention to detail which allows her to perform at her best when doing vacates of properties and liasing with landlords and tenants.

Linda White

Property Management ECRs


0429 593 998

Linda manages the property's Entry Condition Reports in readiness for tenants to move into their new home. Linda has been with us for over 8 years in her current role for which she loves. Her Entry Condition Reports can be considered the best in the industry.

Karalyn Fennell

Property Management Routines


0455 196 110

Karalyn conducts regular routines inspections for all of our rental properties. Karalyn ensures the process is extremely respectful to our tenants whilst always having the best interests of our landlords and their properties in mind through out the entire process.

Our Values

Helen and Tracy are strict on upholding our values and certainly recruit people to their team with the same values.

In developing ‘values’, a ‘successful business’ and of course a ‘successful team’ with equal values, Helen and Tracy thought about you, our client and our own personal experiences throughout our lives. The following are top of mind for us.

We Value:

Excellence – Everything right, the first time.

Experience – Be experts in our fields to benefit you from our experience.

Knowledge – We seek to learn and develop every day and to share our knowledge with you.

Trust – We’ll earn yours by excelling in our values.

Communication – It’s about quality communication in the way you want.

Your Property….Our Passion – We love what we do and it shows.

Wanting to Join our Team?

You need to be licensed.

Complete Property Training are a leading provider of Real Estate Licencing course in Qld

With Fast-tracked monthly Courses held in 8 locations from Gold Coast to Cairns.

  • 3 Day Certificate course
  • 6 Day Full Agents Licence course

Contact details ph 07 54388922 or visit www.completepropertytraining.com.au


Your wonderful staff have done a great job for us in what we know is a very “tight” market at present. So we are well pleased. May I commend to you all your people. Thanks again and best regards.

- Doug and Val Foster-Lynam

My husband & I have been renting for 10 years and your company has been the fastest acting real estate we have ever had. All our enquiries are always handled promptly and professionally and when it comes to repairs, there have never been delays, they are acted upon quickly. We have found the team to be patient and understanding. We haven’t had great dealings with real estates in the past with simple repairs or queries never being actioned or even acknowledged so thank you for giving us faith again in the industry!

- Lis & Marty

Please pass on my warmest thanks and best wishes to the rental team. I’ve been renting through your agency for the past eight years and have always been the fortunate recipient of a mutual respect which is not often afforded to tenants. I can honestly say it’s been a pleasure renting through your company. I wouldn’t hesitate to recommend prospective tenants your way. Please, please continue in this vain and don’t change!

- Sandra Turk

I would like to express our gratitude and thanks for your help and patience throughout the last three months whilst major works were being conducted on our house. Your professionalism was outstanding and there was nothing too hard to handle when we required help. We owe your staff our sanity and look forward to working with you for many more years.

- Shane & Bridget

Thinking of buying, selling or renting in Townsville?

Contact us