Answer: Our Contractors have their own protocols in place to minimise risk when visiting tenanted properties, so we expect routine maintenance to be attended to as per normal times. The exceptions are those households that have occupants who are high risk, unwell, or in self-isolation. Maintenance is actioned through our online Maintenance Manager program which allows tenants to take photos of the issue. The contractor may be able to determine the problem without visiting first, reducing the number of visits required. Owners need to be aware that most contractors will not be willing to attend a tenanted property to quote a job; at best they can provide a desktop estimate.
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