FAQ Category: Frequently Asked Questions from Owners and Tenants
How can I help my Tenants?
Answer: Many owners have expressed concern for their tenants and have asked if there was anything they could do to help. We understand that many property owners are going through the same...
What happens when a Tenant vacates the Property?
Answer: The vacate procedure remains the same, however, we are for this current time, not allowing tenants to attend their Vacate Inspection.
How are Smoke Alarm checks being managed?
Answer: As you are aware, the law requires a property owner to have smoke alarms serviced within 30 days of the start of a new lease. To date, our Contractors...
What is happening with Lease Renewals?
Answer: Now more than ever, it is vital to maintain stable, secure and safe tenancies, which is achieved by renewing fixed-term leases. Tenants are encouraged to sign their lease renewals...
Will Maintenance still be done at the Property?
Answer: Our Contractors have their own protocols in place to minimise risk when visiting tenanted properties, so we expect routine maintenance to be attended to as per normal times. The exceptions...
Are you doing Routine Property Inspections currently due to COVID-19?
Answer: After many tenants expressing their concern, we decided that entering a tenanted property to do a thorough inspection exposed both our staff and the tenant to an unacceptable level...
How do you manage the New Tenant Sign Up?
Answer: We place a high importance on personal service in welcoming a new tenant to our Agency. Due to COVID-19, the industry has changed the way we do business and we...
Hasn’t the Government banned Open Homes?
Answer: Yes, that is correct. Our Policy for rental properties is to always not hold ‘Open Homes’. All our inspections are by appointment only and these will continue as per...
How are you managing the process of finding new Tenants?
Answer: There are currently a lot of tenants who are concerned about visual inspections due to the social distancing rules, so we have managed to limit face-to-face contact and yet successfully...
Can I get a Rent Reduction?
Answer: The following information applies to our tenants who find themselves in financial stress and unable to make their full rental payments due to the COVID-19 crisis. Tenants who have not...
What is happening with Rent Payments?
Answer: We understand the financial difficulty that many tenants will be experiencing – through no fault of their own. We also understand that most property owners will be going through...
What should I expect when I visit your office?
Answer: Strict hygiene protocols have been set up to protect our staff and visitors. We have placed a green line on our floor and visitors are to remain behind this...