Answer:  We place a high importance on personal service in welcoming a new tenant to our Agency.  Due to COVID-19, the industry has changed the way we do business and we need to protect all parties health and safety at this time.  We have introduced electronic signing of leases, and tenants love the convenience of being able to sign their lease to secure their property within 24 hours of being approved.  On the commencement of the lease, the tenant makes their one and only visit to our office, where they spend a maximum of 10 minutes signing for the keys and Entry Condition Report.