Tenancy Application – Helen Munro Property


100 points of ID are required for your application to be processed; here are the documents you can provide:

Documents Accepted | Points/Document

  • Passport 40 points
  • Birth certificate 40 points
  • Driver’s License / proof of age card 40 points – COMPULSORY
  • Other form of photo identification 40 points
  • 2 recent pay advices / proof of income 25 points – COMPULSORY
  • 2 recent rent receipts 25 points
  • Tenant ledger 25 points
  • Car registration certificate 25 points
  • Rates notice 25 points
  • Utilities account 25 points

Submit your application
In person: 252 – 254 Charters Towers Road, Hermit Park
Via fax: 07 4759 3993
Via email: viewings@helenmunroproperty.com
Online via this Form

Questions? Please call our office on: 07 4759 3900

Please read this information carefully as it could affect the success of your application and ongoing tenancy.


Q. How long will it take to process my application?

A. We understand that you will want to secure your Tenancy as a matter of urgency. With this in mind, it is our goal to ensure you receive an answer within 24-48 business hours. Please note this time frame is also dependent on the response time of the landlord.

Q. What could affect my tenancy application?

A. The net income of the applicant/s must equal or be greater than 3 times the weekly rent. Eg. If the weekly rent is $400.00, the combined net income of the applicant/s must equal or be greater than $1200.00 per week. All applicants applying for the rental property will be checked against TICA. If the applicant/s is/are listed on this Tenancy Database, the likelihood of being approved to rent the property will be substantially reduced. Final approval is at the landlord/s discretion and no reason shall be given for unsuccessful applications.

Q. Do we have to pay a deposit?

A. Upon approval of your application, tenants are required to pay a holding deposit within 24 business hours to secure the property. This holding deposit is a minimum of 4 weeks bond and 2 weeks rent. Payment of these funds will be accepted via electronic transfer, bank cheque (no personal or business cheques accepted) or money order. Note: We do not have EFTPOS facilities within the office.

Q. What happens once we have paid the deposit?

A. The Leasing department will be in contact to arrange an appointment time for the signing of all Lease documentation and for the release of the keys. Please allow approximately 1 hour for this appointment and please note that ALL lease holders are required to be present in the office for this appointment. Keys will NOT be released until all monies have been paid in full, the lease documentation has been signed by all parties and the lease start date has commenced.

Q. What happens if we decide we no longer want the property?

A. Should you withdraw your application for the property after 48 hours of paying the above holding deposit, the 2 weeks rent WILL NOT be refunded. A trust account cheque for reimbursement for the 4 weeks bond will be forwarded to you within 3 business days. (please refer to Section 159 of the Residential Tenancies & Rooming Accommodation Act 2008.)

Your privacy:
All unsuccessful applications will be disposed of in accordance with the Privacy Act within one week. All documentation for successful applicants will remain on file.

Tenancy Database Fact Sheet

The information below is courtesy of Queensland Government website

Tenancy Database
A tenancy database is a list where landlords/agents record personal information about tenants who previously have had problems with their tenancies.
Your name may have been placed on a tenancy database at the end of a tenancy if:

  • the amount of money owed by the tenant is more than the bond, including
  • rent arrears if a Notice to remedy breach (Form 11) was given for this rent
  • abandonment of a property
  • money owed after an agreement has been reached through Residential Tenancies Authority (RTA) conciliation, or a Queensland Civil and Administrative Tribunal (QCAT) order has not been paid; or

If the tenancy has been terminated by QCAT because of:

  • repeated breaches of a conciliation agreement by the tenant
  • objectionable behaviour by the tenant

A tenant cannot be listed on a tenancy database for any reasons apart from those listed above. The database helps landlords and agents decide if prospective tenants are likely to fall behind on rent or damage the property.

Am I listed on a Tenancy Database?
In each of the tenancy database websites, there is a ‘Tenants’ section that tells you how to find if you are listed.
To find out if you or someone else is listed, contact:

  • Tenancy Information Centre Australasia
  • National Tenancy Database
  • Trading Reference Australia

You can write or call database companies to request information about whether and/or why you were listed. Beware that calls to database phone lines may be charged by the minute.

Removing your name
Only tenants named on the tenancy agreement can be listed on a tenancy database. Current or proposed listings can be challenged by:

  • Contacting the landlord/agent who listed you to talk to them and try to reach an agreement about what you need to do to have your name removed from the database. Keep a copy of all correspondence in case of future disputes
  • Lodging a Dispute Resolution Request (Form 16) with the Residential Tenancies Authority Dispute Resolution Service to get help with negotiating an agreement about your proposed listing
  • Applying directly to the Queensland Civil and Administrative Tribunal to make the person or Agency remove your listing on the database, or alter the listing as appropriate (make sure you get any changes in writing).
  • A dispute about a listing on the grounds it does not meet the approved criteria must be initiated within 6 months of the tenant becoming aware of the listing.

More Information
For more information about tenancy databases, contact the Residential Tenancies Authority on 1300 366 311.

Tenancy Database Search Declaration
To comply with section 458A of the Residential Tenancies and Rooming Accommodation Act 2008
As the Managing Agency of the property you are applying for, we hereby advise we are required by law to disclose to you the databases that are used by our agency to check your rental and tenancy history.
At Helen Munro Property we formally advise that we utilise the following tenancy databases:

  • Tenancy Information Centre of Australia (TICA)
  • National Tenancy Database (NTD)
  • Trading Reference Australia (TRA)

If it is found that you are listed, we are required by law;

  • To advise that you are listed on a tenancy database
  • Provide you with the contact details of the database operator so you can find out information about your listing

You can obtain further information from:

  • Residential Tenancies Authority website at rta.qld.gov.au or call 1300 366 311.
  • Queensland Civil and Administrative Tribunal qcat.qld.gov.au/matter-types/residential-tenancy-disputes/tica-orders

Tenancy Application E-form

The electronic form below can be completed on a PC or mobile device

You can use the touch screen on your mobile device for signatures, or a mouse if you’re on a PC.

Tenancy Application

Document Upload

Multiple Files can be uploaded here

Maximum file size: 268.44MB

Upload your 100 points of ID here.

Tenant declaration

do hereby declare that I have read the above information and understand my rights in relation to these database laws. I further acknowledge that if I am listed on one or more of these databases that I may seek independent advice from the previous listing agent or database provider to ascertain the validity of the listing.



Address *

NEXT OF KIN / EMERGENCY CONTACT (not residing at the property)