Our philosophy is simple…
Your Property……Our Passion
Helen and Tracy want you to enjoy the property experience with Helen Munro Property.
Helen Munro, Director of Helen Munro Property has been specialising in Real Estate for over 30 years and still going strong and is still as passionate and excited about the industry just like she was on her first day. Helen is joined by daughter Tracy Crome, Principal of Helen Munro Property. Together, Helen and Tracy are on a mission to provide the best service for all clients. Tracy believes that ‘you cannot give exceptional service unless you have the ability to walk in the client’s shoes’. This is something Tracy speaks about every day. When making decisions and offering advice, at all times, we need to be mindful of the client’s needs and what would be best for the client…..afterall, it’s about the client and not about us.
Firstly, it’s understanding you as a client whether you are buying, selling, renting or refinancing. We get to know you so we can best assist you in achieving your property goals. The second thing is communication. We are paranoid about the level of communication our team provide. There is a saying…..If they like you, they will listen to you AND if they trust you, they will do business with you. Well, we want you to trust us and we will prove ourselves to you so you trust us immensely and we understand trust is very difficult to gain and very easy to lose; so it’s of the utmost importance to us.
Both Helen, with over 30 years in the industry and Tracy with over 15 years in the industry have seen many changes and challenges but remain determined to be ‘top of mind’ for service, knowledge and passion. Helen and Tracy are Property Specialists and there’s no other job in the world they would want to do.
Helen and Tracy are joined by a fantastic group of people who share the same values and attitude towards the client coming first at all times.
From attracting buyers in our Sales Department and high quality tenants in our Property Management Department to finding you exciting new investment opportunities, our ambition is for you to benefit from a partnership with us, and above all….trusting us.
Meet our Team
Helen and Tracy are strict on upholding our values and certainly recruit people to their team with the same values.
In developing ‘values’, a ‘successful business’ and of course a ‘successful team’ with equal values, Helen and Tracy thought about you, our client and our own personal experiences throughout our lives. The following are top of mind for us.
Excellence – Everything right, the first time.
Experience – Be experts in our fields to benefit you from our experience.
Knowledge – We seek to learn and develop every day and to share our knowledge with you.
Trust – We’ll earn yours by excelling in our values.
Communication – It’s about quality communication in the way you want.
Your Property….Our Passion – We love what we do and it shows.
Your wonderful staff have done a great job for us in what we know is a very “tight” market at present. So we are well pleased. May I commend to you all your people. Thanks again and best regards.
- Doug and Val Foster-Lynam
My husband & I have been renting for 10 years and your company has been the fastest acting real estate we have ever had. All our enquiries are always handled promptly and professionally and when it comes to repairs, there have never been delays, they are acted upon quickly. We have found the team to be patient and understanding. We haven’t had great dealings with real estates in the past with simple repairs or queries never being actioned or even acknowledged so thank you for giving us faith again in the industry!
- Lis & Marty
Please pass on my warmest thanks and best wishes to the rental team. I’ve been renting through your agency for the past eight years and have always been the fortunate recipient of a mutual respect which is not often afforded to tenants. I can honestly say it’s been a pleasure renting through your company. I wouldn’t hesitate to recommend prospective tenants your way. Please, please continue in this vain and don’t change!
- Sandra Turk
I would like to express our gratitude and thanks for your help and patience throughout the last three months whilst major works were being conducted on our house. Your professionalism was outstanding and there was nothing too hard to handle when we required help. We owe your staff our sanity and look forward to working with you for many more years.
- Shane & Bridget