When I first interacted with the team at Helen Munro it was a well rounded professional experience. They were helpful and communicated well.
As soon as I signed a lease and needed a mature, helpful response to a problem that was because of their inefficiency ...it went very sour.
The women assigned to assist in the rental department obviously had a personal issue both with me, the tenant and her job and she absolutely refused to be reasonable in any way shape or form.
Helen Munro has the foundation of being a great agency, you can tell with some of their systems and communications ...but this woman, working on the inside, so to speak, is bringing them down.
I am starting a report with the RTA as I speak.
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